Intake Clerk

Job Code: 29-2072 Salary: $15.63 - $31.68

Status: Non-exempt, full-time, permanent Location: Health Services

Department: Business Office Reports to: Accounts Receivable Supervisor

Telecommute: No Fleet: No

SUMMARY: Under the direction of the Accounts Receivable Supervisor, the Intake Clerk in Patient Registration will gather and enter the necessary patient visit information and promote positive public relations with patients at Health Services in a manner consistent with medical, administrative, ethical, legal and regulatory requirements in all areas of the Business Office. Intake Clerk primary responsibilities are to answer patient registration phone calls, conducts new patient appointments, receives documentation for updating demographics in patient charts, follow up of insurance appointments and submission of travel applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Processes new patient registration forms, proof of address forms, travel applications, primary care provider forms, managed care opt out forms.

· Ensure the accurate completion of all required registration forms are scanned into the patient chart.

· Verifies and updates eligibility and insurance coverage for emergency department/urgent care log.

· Processes Medicare premium reimbursements and schedules the patient with Medicare Savings Program on-site enroller.

· Notary public duties upon completion of certification, if applicable

· Schedules the patient with on-site insurance enroller; prepares and mails alternate resources letter to non-insured patients so they comply with Health Services alternate resource policy.

· Verify insurance information for invoices received for ambulatory services.

· Maintain proper telephone etiquette when answering, transferring or making phone calls.

· Deal with patient issues/concerns in a professional manner.

· Assists with maintaining accurate and up-to-date registration information for all patients who present for health services in the Resource Patient Management System (RPMS)/Moonwalk patient registration application and the Aither Javelina system.

· Assists with verification and updating patient registration, eligibility for services, demographic information, and insurance information using online web portals for each encounter; an entry on the notes page in the registration editor needs to be documented as to when the patient was last updated and by whom.

· Assists with checking in patients who have an appointment using the RPMS/Dentrix scheduling application; and the patient’s name will be checked-off on the printed daily schedule.

· Attends meetings/trainings as requested by the Accounts Receivable Supervisor.

· Assures HIPAA compliance with regard to patient registration practices.

· Other related Business Office duties as assigned by Accounts Receivable Supervisor.

SUPERVISORY RESPONSIBILITIES: There are no supervisor requirements for this position.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

· High school diploma or GED AND

· One (1) year medical office billing experience with medical electronic systems

OTHER SKILLS and ABILITIES: Strong oral and written communication skills required. Must have excellent computer skills including word and excel.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The Saint Regis Mohawk Tribe strives to be an equal opportunity employer dedicated to the policy of nondiscrimination based on race, sex, marital status, sexual orientation, religion, national origin, age, physical disability, veteran status or any other non-job-related factor.

The successful candidate must pass a test for illegal substances prior to employment being confirmed.

The successful candidate must pass a criminal background check prior to employment.

The successful candidate must complete a PPD test.